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Services Contracts


Outsource Information Systems offers Service Contracts and Annual Service Agreements to those customers who wish to purchase support time at the best possible rate. Support hours can be purchased in blocks (minimum of 4 hours). Contracts can be cancelled with a 30 day notice, so you wont feel locked in.

All of our field proven Microsoft Certified System Engineers can be expected to have competency in the following areas:

  • Troubleshooting Windows 9x/NT/2000/2003 issues
  • PC hardware repair (our engineers are A+ certified PC technicians)
  • Microsoft Office
  • Microsoft Exchange Server
  • Microsoft Internet Information Services (web servers)
  • Microsoft SQL server
  • Microsoft Active Directory
    1. Users and Computers
    2. Security Policies
    3. Group Policies
    4. Organizational Units
    5. Sites and Services
    6. Domains and Trusts
    7. Auditing
  • Antivirus products
  • Backup software
  • TCP/IP Protocol Suite
    1. DNS
    2. DHCP
    3. WINS
    4. Network Address Translation (NAT)
  • Microsoft Routing and Remote Access
  • Local Area Network (LAN) troubleshooting
  • Wide Area Network (WAN) troubleshooting
  • Printer setup
  • Basic router configuration
  • Basic switch configuration
  • Basic firewall setup
  • Terminal Services
  • Citrix
  • Network and System Performance Monitoring

The list above should give you a sense of what issues our system engineers are capable of handling. This list above is by no means complete, it only serves as a minimum guideline. Most of our engineers have an area of expertise or specialty that may be a match for your environment. We always pair our talent to your needs.

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