Outsource Information Systems offers
Service Contracts and Annual Service Agreements to those customers who wish to purchase
support time at the best possible rate. Support hours can be purchased in blocks
(minimum of 4 hours). Contracts can be cancelled with a 30 day notice, so you wont
feel locked in.
All of our field proven Microsoft
Certified System Engineers can be expected to have competency in the following
areas:
- Troubleshooting Windows 9x/NT/2000/2003
issues
- PC hardware repair (our engineers
are A+ certified PC technicians)
- Microsoft Office
- Microsoft Exchange Server
- Microsoft Internet Information
Services (web servers)
- Microsoft SQL server
- Microsoft Active Directory
- Users and
Computers
- Security Policies
- Group Policies
- Organizational
Units
- Sites and
Services
- Domains and
Trusts
- Auditing
- Antivirus products
- Backup software
- TCP/IP Protocol Suite
- DNS
- DHCP
- WINS
- Network Address
Translation (NAT)
- Microsoft Routing and Remote Access
- Local Area Network (LAN) troubleshooting
- Wide Area Network (WAN) troubleshooting
- Printer setup
- Basic router configuration
- Basic switch configuration
- Basic firewall setup
- Terminal Services
- Citrix
- Network and System Performance
Monitoring
The list above should give you a sense
of what issues our system engineers are capable of handling. This list above is
by no means complete, it only serves as a minimum guideline. Most of our engineers
have an area of expertise or specialty that may be a match for your environment.
We always pair our talent to your needs.
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