Managed IT services
Your IT team, reinforced
Flat-fee managed IT across Europe and North America, alongside your internal IT team or as a full service: monitoring, maintenance, support and on-call coverage.
OIS extends your internal IT team
We work alongside your internal IT team, or provide fully managed IT if you have no IT department. 24/7 monitoring, level 2/3 support, patching, backup, cloud and security: we take on the operational workload and specialist projects while your team stays in control.
- 24/7 proactive monitoring
- Fast incident response
- Higher uptime
Constant network monitoring protects servers, links, and data security. Waiting until users report an outage is expensive; early detection is how most IT problems stay small.
Trained engineers watch your infrastructure around the clock. When something drifts — patch gap, disk pressure, failed backup — we act before it becomes downtime.
Servers underpin email, file shares, line-of-business apps, and directories. Unplanned outages and unpatched hosts are still among the fastest ways to lose a working day.
Routine care — updates, capacity, replication health — keeps operations steady. We monitor remotely so fixes happen without interrupting your team’s workflow.
Backups only matter if restore works. Our plans emphasize immutable copies and tested recovery so an incident costs minutes, not days.
We map which data is critical to daily operations, then design recovery paths that get you back to safe mode quickly — from file restore to full system recovery.
What our managed IT services cover
Managed IT means one team takes day-to-day responsibility for keeping your infrastructure healthy. We cover servers, networks, workstations, Microsoft 365, backups and user support under a single agreement, with a flat monthly fee rather than billing by the hour.
Every monitored device reports to our supervision platform around the clock. Alerts on disk space, failed backups, expiring certificates, unusual logins or offline equipment are handled by an engineer, often before your staff notice anything.
Routine work is planned instead of improvised: patching on a schedule you approve, firmware and licence renewals tracked, and capacity reviewed before it becomes a bottleneck.
Co-managed IT, alongside your team
Many of our clients already have an IT team. We do not replace it: we take on what keeps it from its priorities, whether that is operational workload, specialist topics or out-of-hours cover. Depending on your needs, we handle:
- 24/7 monitoring and alert handling
- infrastructure, servers and network
- level 2 and 3 support
- updates and patch management
- backup and restore testing
- cloud and Microsoft 365
- cybersecurity
- projects and migrations
- on-call and out-of-hours coverage
Your team stays in control
Your team keeps ownership of priorities, business applications and decisions. We share the same tools, documentation and regular reviews so responsibilities stay clear.
And if you have no internal IT department, we run all of it, in Europe and North America, in English and French.
How we take over your IT
Onboarding follows the same steps for every client:
Audit
Inventory of equipment, accounts, licences, backups and security settings, with a written report of risks and quick wins.
Stabilise
We fix urgent issues first: failing backups, missing patches, unsupported systems and weak administrator accounts.
Monitor
Monitoring agents deployed on servers, network equipment and workstations, with alert thresholds agreed with you.
Document
Network diagrams, a password vault, procedures and a contact matrix, so knowledge no longer sits in one person's head.
Review
Regular service reviews covering incidents, upcoming renewals, risks and the roadmap for the next quarter.
Frequently asked questions
What is included in the monthly fee?
Monitoring, maintenance, patching, backup supervision and user support for the devices and users in the agreement. Projects such as a server replacement or an office move are quoted separately so the monthly fee stays predictable.
Do you offer 24/7 support?
Yes. Monitoring runs 24/7, and critical alerts are handled around the clock. The support hours for day-to-day requests are defined in your agreement.
Can you work alongside our in-house IT team?
Yes. Many clients use us as an extension of their team: we take monitoring, patching and out-of-hours cover, while their staff keep ownership of business applications and projects.
How are backups handled?
We use Veeam with immutable copies that cannot be deleted or encrypted by ransomware, and we run restore tests so that recovery is proven rather than assumed.
How long does onboarding take?
For most small and mid-sized organisations, the audit and stabilisation phase takes a few weeks. You are covered by monitoring from the first days.
Let's talk about your IT environment
A first conversation to understand your organisation and identify what we can take on alongside you.